N5105

I fully understand your urgency, but regarding this matter, I cannot confirm the details for you as you haven't provided the order information, which is private and only accessible to the sales representative. For such information, please contact your sales representative directly. They will continue to support you and relay any issues you've encountered.

If you purchased a complete system (not a barebone kit), it is indeed possible to request an operating system installation at the factory. You just need to communicate this clearly with your sales representative, and I believe they will handle it properly for you.